About Us

Our People

Ryan Rhoads

Senior Software Developer

Ryan Rhoads

Ryan is a senior developer here at WSP USA Inspection Services and an aspiring writer when elsewhere. He's been with the project for three years, getting his start here after working 10 years as a contractor for the US Coast Guard. Since coming on board, Ryan has completed an assortment of projects recognizable in ARES (the project's internal database) or on the Inspector’s Android pad (and many that are behind the scenes!). He has directly had a hand in the Inventory, New Hire, CE, Inspector Management, and Registration systems in ARES. During the new migration from ACE3 to ACE4, he worked almost exclusively on the ACE-to-Depot communication “tunnel”, as well as rewrote the QC Form function on the tablet. Ryan says that One of the best parts of computer programming is creating something tangible from nothing. The idea that what has been written can be used, interacted with, and utilized while only coming into existence a very short time prior (something he very much enjoys when writing fiction as well). In his free time, he can usually be found running after his three year-old, tirelessly trying to explain fictional plot ideas he has to his ever-patient wife, working in the food pantry sponsored by his church, or on the road chasing that 9-minute mile time.

Robert Hand

Special Projects and Inspector Compliance

Robert Hand

Robert initially began his career with the FEMA project as an inspector back in 1998. In the years that followed he has provided a variety of services for the company and, in 2006, became one of our full time managers in charge of special projects and served as the project manager for the My Safe Florida Home contracts. He enjoys helping others and has mentored and trained over 1,000 inspectors. In helping to develop the leaders of tomorrow, he reminds our senior inspectors to think back to their first inspection when providing empathy and encouragement to newer inspectors who are just starting out in the business.

In his spare time, Robert also serves on the board of directors for our local Habitat for Humanity affiliate, collects unique folding and fixed blade knives, and shares a passion for cooking, cars and motorcycles with his wife Scarlet.

Jennifer Wolfe

Inspector Services Manager

Jennifer Wolfe

Jennifer started with WSP USA Inspection Services as a temporary hire in 2011 during Hurricane Irene and Tropical Storm Lee. Soon after a position opened in Inspector Services and she was able to remain on and move to full time. She has helped assist inspectors with general registration, getting set up and completing the background investigation, scheduling for FEMA badging, scheduling for workshops, and deploying inspectors when needed for disaster assistance. In January 2015 she became the Inspector Services Manager and now oversees the daily operations with keeping inspectors up to date and ready for deployment at a moment’s notice.

In her spare time, she enjoys spending time with her family and watching her sons compete in various sports. One of the family’s favorite things is spending time at the shooting range practicing and competing in YHEC competitions.

Kristin Hockman

Director of Client Services

Kristin Hockman

Kristin has worked with WSP USA Inspection Services on the FEMA Housing Inspection Services contract for 8.5 years and has participated in response efforts for many presidentially declared disasters including Hurricanes Katrina and Rita in 2005, Ike and Gustav in 2008, Irene in 2011, and Isaac and Sandy in 2012.

She currently oversees the daily operations of the Applicant Services and Inspector Services departments. In addition to coordinating efforts for immediate disaster response, she works with her staff to maintain a cadre of inspectors that are ready and eligible for future deployments. She works with the Applicant Services department to ensure that WSP USA's inspectors are using their very best customer service and professionalism when assisting applicants. Kristin oversees the background check process and works closely with FEMA staff in an effort to keep the inspectors, inspector helpers, and registration intake agents up to date on FEMA requirements. She also works with the development team as a subject matter expert to discuss system enhancements and testing. She is happy to be a part of a program that assists those in need of help.

Kristin holds a Bachelor of Arts degree in International Affairs from James Madison University. She resides in Virginia with her husband and dog and enjoys spending time with her family, improving her photography skills, and traveling in her spare time. She has taken service trips to Jamaica, Ghana, Dominica, and Guatemala.

Casey Carper

Jr. Software Developer

Casey Carper

Casey was introduced to the company by a former co-worker/mentor while he was an intern studying Computer Information Science at Shepherd University.

As a young software developer Casey has gained a wide array of skills working with his current team developing various applications in .NET Framework for Microsoft SharePoint as well as in Java Programming language for Android Mobile Application Development. He takes pride in writing applications using best practices and industry standards which enhance user experience and also makes application maintainability simple. The aforementioned coding practices help him to be a productive and effective employee for his team and company.

His first assignments were demanding and complex which forced him to learn at an accelerated rate. Stepping into the project, he was tasked with developing an accounting tool which is used by our Accounting Department to track employees’ reimbursable expenses while they are out in the field. Complex business rules and new technology made the task very interesting and fun.

Secondly, and probably his favorite task to date, would be the Appointment Scheduling/Mapping application our Housing Inspectors use on their Android Tablets. He said that this was challenging because it was a start-from-scratch application and had a 90-day timeframe in which it needed to be operational. Working with Google’s open software Maps API was exciting and opened his eyes to things that he did not think he had the ability to do with such little experience. Casey earned high praise and feedback from the end users when the product was rolled out.

His free time is spent being productive outside of work. He is a big DIY person when it comes to household upgrading. He also have a background as an Automotive Technician and spends a little time on the weekends working with his father in his automotive repair shop.

 

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